Promoting-Technology-Driven-Social-and-Community-Services-Provision-Delivery

CONTENT

The Promoting Technology-Driven Social and Community Services Provision & Delivery Strategy (2021–2024) of The Gambia focuses on leveraging technology to enhance the delivery of social and community services. It aligns with the ICT for Development Policy Statement (2018–2028) and emphasizes inclusivity, innovation, and sustainability.

Main Objective

The strategy aims to modernize social and community service delivery through technology, improving accessibility, efficiency, and quality of services for all Gambians.

Specific Objectives

1. Digital Infrastructure Development: Expand and enhance ICT infrastructure to support service delivery.

2. Capacity Building: Train personnel and stakeholders to effectively utilize technology in service provision.

3. Community Engagement: Promote awareness and adoption of technology-driven services among communities.

4. Policy and Regulation: Develop frameworks to support the integration of technology in social services.

5. Innovation and Research: Foster innovation and research to improve service delivery mechanisms.

6. Monitoring and Evaluation: Establish systems to track progress and adapt strategies based on evidence.

Summary

The strategy outlines a comprehensive framework to address challenges in social and community service delivery, such as limited access to technology and inefficiencies in traditional systems. Key measures include:

• Expanding ICT infrastructure to bridge the digital divide.

• Developing partnerships with stakeholders, including private and public entities.

• Promoting digital literacy and capacity building across all segments of society.

• Enhancing monitoring and evaluation systems to ensure accountability and progress.

• Supporting innovation and entrepreneurship to drive improvements in service delivery.

The strategy envisions a connected and inclusive society where technology empowers communities and enhances the quality of social services.