Universal-Access-Service-Policy-2020

CONTENT

The Universal Access and Service Policy (2020) of The Gambia focuses on ensuring widespread availability, affordability, and accessibility of information and communication (IC) services. It emphasizes inclusivity, digital participation, and the efficient functioning of the economy through robust communications infrastructure.

Main Objective

The policy aims to create a society where ICTs serve as key enablers of socio-economic development, ensuring full inclusion and effective digital participation for all Gambians.

Specific Objectives

1. Infrastructure Development: Expand and improve communications infrastructure to support universal access.

2. Affordability: Ensure that IC services are affordable for individuals, communities, and businesses.

3. Digital Literacy: Promote digital literacy and culture to enhance user trust and confidence.

4. Local Content Creation: Encourage the development of local content and applications.

5. Quality of Service: Establish standards to ensure high-quality IC services.

6. Consumer Protection: Safeguard users through effective regulations and compliance reporting.

Summary

The Universal Access and Service Policy (2020) outlines strategies to address challenges in the IC sector, such as pricing, accessibility, and infrastructure gaps. Key measures include:

• Liberalizing the IC sector to foster competition and innovation.

• Promoting e-inclusion through public access points at schools, libraries, hospitals, and government offices.

• Ensuring the participation of marginalized groups, including women, youth, and people with disabilities.

• Establishing a Universal Access and Service Fund to finance infrastructure development and other interventions.

The policy envisions a digitally inclusive society where ICTs drive economic growth and social development.